Prices & price promise
How much will my repair cost?
Pick your model and the part in the estimator and you’ll see the price for each part grade, side by side. We confirm the exact price on WhatsApp before any work starts, so the number you agree to is the number you pay.
Why are you cheaper than other shops?
The parts aren’t what makes repairs expensive. Rent, renovation and big teams are. We buy most parts directly from suppliers in Shenzhen with no middlemen, and we work from tiny labs instead of a mall shopfront. We pass what we save on to you.
We don’t get there with cheap parts. You choose the part, and we tell you exactly what it is before you book.
How does the price promise work?
It’s like for like. Same model, same repair, same part grade, lower price elsewhere? Show us the written quote from a Malaysian repair shop, issued within the last 7 days, and we’ll beat it. We check the part grade with their quote or part listing, and may ask the shop.
If their quote is for a cheaper grade, we’ll price that grade for you if we offer it. If we don’t, we’ll explain the difference honestly and you decide. Apple’s own original-part prices, flash sales and online listings that don’t include fitting don’t count.
Another shop quoted less. Why?
Often it’s the part. A low quote is easy when the part is cheap, and two screens can look alike in a listing and very different in your hand. Ask which part they’re fitting. Or send us their quote and we’ll tell you honestly what it is and how it compares.
Why aren’t you the cheapest battery in town?
Because the cheapest batteries look like a deal and die in months, and we won’t fit them. Our price is low because we cut rent and overheads, not quality.
Can the price change after you see my device?
Only if the inspection finds something the quote didn’t cover, such as a bent frame or liquid damage. If it does, we tell you the new price and wait for your answer. If you say no, we return the device as it came, and you pay only any delivery fees.
Parts & quality
Where do your parts come from?
Most come directly from suppliers in Shenzhen, many of them in the Huaqiangbei electronics market, which supplies repair shops around the world. Buying direct is a big part of why our prices are low. Original and genuine grades are real factory parts.
What’s the difference between the screen options?
Cheaper grades, like aftermarket LCD, work well but don’t look quite as good as the original, for example less deep blacks or slightly thicker borders. Soft OLED gets very close to the original. Original is a real factory screen. On iPhones that came with an OLED screen we don’t fit LCDs at all: Hard OLED is our lowest price there, and Soft OLED is the one most people choose. The estimator explains what you gain and give up with each one, in plain words. You choose, and that’s the part we fit.
What is the “Unknown Part” message?
On many iPhone models, iOS shows a message in Settings, such as “Unknown Part” or “Used”, after a screen or battery has been replaced by anyone other than Apple. The phone works normally. We tell you upfront which grades show the message.
On some models a feature like True Tone, or the battery health percentage, may not be available with a non-genuine part. If that applies to your repair, your quote says so.
Another shop says their screen or battery shows no “Unknown part” message. Is that real?
It can be, for now. Shops do it by moving your phone’s original chip onto the new part, or by fitting a part with a programmed chip. On batteries, the health %, the cycle count and the missing “Unknown part” message can all be programmed, so 100% isn’t proof of a new genuine battery.
It works today, but Apple can bring the message back with an iOS update. iOS 26.1 did exactly that on the iPhone 11. On the iPhone 15 and 16 the screen is also tied to the small sensor cable above it: if that cable is lost or damaged, the message comes back even with the chip moved.
We move chips too on some jobs, and we tell you which ones before you book. The one result you can fully trust is “Genuine” under Settings → General → About → Parts and Service History, and only a genuine Apple part fitted Apple’s way shows it. No message at all doesn’t prove a part is original.
Will Face ID or Touch ID still work?
A screen or battery replacement shouldn’t affect Face ID or Touch ID. We test them before and after the repair, and you can check them yourself when you pick it up.
Do you fix anything else?
No. We only replace iPhone, iPad and MacBook screens and batteries. Doing a few repairs, over and over, is how we keep quality up and prices down.
Booking & delivery
How do I book?
Message us on WhatsApp, or get a price from the estimator and tap the button to send it to us. We confirm the price, the part and how your device gets to us, all in one chat.
Can I walk in?
Yes. You can walk into any Tinylab lab or partner drop-off point. They’re small, often an upstairs shoplot or a partner’s home lab rather than a big ground-floor shop, which is one of the ways we keep prices low. Message us on WhatsApp first so we can send the exact address and make sure someone is in. If you’d rather not come in, a Lalamove rider can pick it up and bring it back, or you can post it to us.
Can I post my device to you?
Yes, from anywhere in Malaysia. We tell you how to pack it, you send it by a tracked courier, and we send it back the same way. We recommend declaring its value and adding the courier’s insurance on the way to us.
How long does a repair take?
It depends on the part being in stock and on how your device gets to us. We give you a time with your quote. Postage adds a few days each way.
Warranty
What warranty do I get?
Between 3 and 6 months, depending on the part you choose. The exact length is on your quote. It covers the part we fitted and our work, but not new drops, cracks, liquid damage, or someone else opening the device later.
Can I claim warranty at another Tinylab?
Yes. Your warranty works at every Tinylab in Malaysia, not just the one that fixed it. You pay Tinylab, not the technician, and every lab puts down a deposit with us, so you’re never left chasing one person.
Something’s wrong after my repair. What do I do?
Send us a short video of the problem on WhatsApp. If it’s covered, we fix it at no cost, and if you posted the device to us, we cover the postage both ways.
Data & privacy
Do I need to back up first?
Yes, please. Screen and battery repairs don’t touch your data, but any repair carries a small risk, and a backup is the only way to be sure.
Do you need my passcode?
No, never. Screens and batteries are fixed with your phone locked. You check everything yourself when you pick it up.
Will you look at my photos or messages?
No. We never open your apps, photos, messages or files. Your device stays locked the whole time.