The terms. No small print.

About these terms

These terms are between you and [Company Sdn. Bhd.] (SSM: [SSM number]), which runs Tinylab. They apply when you book a repair with us, whether through this website, our AI assistant or WhatsApp. By confirming a booking, you agree to them. Our warranty, price promise and privacy notice form part of these terms.

Quotes and prices

• Prices on the website and from our AI assistant are for the model, part and grade shown. We confirm your price on WhatsApp before any work starts.
• When your device arrives, we inspect it. If we find something that changes the job, such as a bent frame, liquid damage or a second fault, we tell you the new price and wait for your approval. If you decline, we return the device as it came, and you only pay any delivery fees.
• We never start work, or charge you for it, without your approval in writing (a WhatsApp message counts).
• Prices include the part and the labour. Delivery fees, if any, are shown separately on your quote.

Parts and grades

• We offer different part grades, for example aftermarket, Soft OLED and original. Your quote names the grade, and we fit the grade you approved. We never swap in a cheaper one.
• Most of our parts are bought directly from suppliers in Shenzhen. They aren’t made or approved by Apple, unless the grade says original or genuine.
• Unknown Part messages: on many iPhone models, iOS shows a message such as “Unknown Part” or “Used” in Settings after a screen or battery is replaced. This is normal, it doesn’t affect how the phone works, and we tell you upfront which grades show one. On some models, features like True Tone or the battery health percentage may not be available with a non-genuine part. Your quote says when that applies.
• The parts we take out are yours. Ask and we’ll return them; otherwise we recycle them responsibly.

Your data and backups

• Please back up your device before you send it. You’re responsible for your data and for any backup.
• We never ask for your passcode. Screens and batteries are fixed with your device locked, and we never open your apps, photos, messages or files.
• Remove any SIM card, memory card, case or accessory you want to keep. We aren’t responsible for items left with the device.
• We aren’t liable for data loss, except where it’s caused by our negligence.

Condition on arrival

When your device reaches us, we check its outside and, where it powers on, whether things like the screen, touch, cameras and Face ID or Touch ID work. Anything already damaged or not working, which we call pre-existing damage, we tell you about before we start, and we aren’t responsible for it.

Repair risks

Some devices carry extra risk: those with liquid damage, a swollen battery, a bent frame, previous repairs or a cracked back. Opening them can make an existing problem worse. We’ll tell you when we see a risk like this, and you decide whether we go ahead. If you do, we aren’t responsible for faults caused by that existing condition.

Drop-off, pickup and post

• Drop-off at a Tinylab lab or partner point is by booking. We give you the address when you book.
• Lalamove pickup and return: the fee is shown on your quote. We’re responsible for the device from when the rider collects it.
• Post: pack the device as we instruct and use a tracked service. It’s your responsibility until it reaches us, so we recommend declaring its value and adding the courier’s insurance. We send it back by tracked service, and we’re responsible for it on the way back.
• Check the device when it reaches you, and tell us within 48 hours if anything is wrong.

Payment

You pay after the repair is done and before the device is returned, unless we agree otherwise. We accept bank transfer and DuitNow, and we send you a receipt. For special-order parts we may ask for a deposit, which we’ll tell you about before you book.

Warranty

Every repair comes with a warranty of 3 to 6 months on the part and our work, depending on the part. The length is on your quote and receipt. What it covers and how to claim are on our warranty page.

Unclaimed devices

If you don’t collect or pay for your device within 60 days of us telling you it’s ready, or of you declining a quote, we’ll contact you at least three times on WhatsApp and by phone. If we still can’t reach you, we’ll send a final notice. If 14 days after that notice it’s still unclaimed, we may recycle the device responsibly or deal with it as the law allows, and recover any unpaid amount.

Our liability

• If something goes wrong because of our work, we’ll put it right: we repair it again, replace the part, or refund what you paid for that repair.
• Otherwise, our total liability for a repair is limited to the price you paid for it, and we aren’t liable for indirect losses such as loss of earnings, business or data.
• Nothing in these terms limits liability that the law doesn’t allow us to limit, such as for death or personal injury caused by negligence, or takes away your rights under the Consumer Protection Act 1999.

Law and disputes

These terms are governed by the laws of Malaysia. If you’re unhappy, please message us on WhatsApp at +60 11-2522 8592 first, and we’ll try to sort it out quickly. If we can’t agree, you can take a claim to the Tribunal for Consumer Claims Malaysia or to the Malaysian courts.

We may update these terms. The version that applies to your repair is the one on this page when you confirmed the booking.