In short
- 3–6 months, depending on the part. Your quote shows the exact length.
- Covers the part we fitted and the work we did, at any Tinylab in Malaysia.
- Doesn’t cover new drops, cracks, liquid, or someone else opening the device.
- To claim, message us on WhatsApp. That’s it.
How long it lasts
The warranty is 3 to 6 months, depending on the part you choose. As a guide, new aftermarket parts carry 3 months and original or genuine parts carry 6 months. The exact length is written on your quote before you say yes, and again on your receipt.
It starts on the day the device is handed back to you (or delivered back to you, if it came by Lalamove or post).
What’s covered
If the part we fitted, or the way we fitted it, causes a problem during the warranty, we fix it at no cost. For example:
- Screens: touch stops responding or responds by itself, lines, dead pixels, flickering, or patches of colour that weren’t caused by a knock or pressure.
- Batteries: the battery swells, won’t charge, or drains far faster than it should for normal use.
- Our work: a loose fit, a gap between the screen and the frame, or anything we disturbed during the repair that stops working.
We repair it or replace the part. If we can’t make it right, we refund what you paid for that repair.
What isn’t
Not covered
- New physical damage after the repair: drops, cracks, bends or pressure marks.
- Liquid damage after the repair, including moisture and steam.
- The device being opened or repaired by anyone else after us.
- Parts we didn’t replace, and faults that were already there (we tell you about these before we start).
- Software problems, iOS or macOS updates, and lost data.
Not a fault
- An “Unknown Part” or “Used” message in Settings. We tell you upfront which parts show one.
- Battery health not showing a percentage on a non-genuine battery.
- Normal battery ageing over time. Every battery slowly loses capacity.
- Small differences in colour or brightness that match the grade you chose.
How to claim
- Message us on WhatsApp with your name and the device we repaired.
- Send a short video or photo of the problem. Often we can tell you what’s wrong from that alone.
- If we need to see it, drop it off at any Tinylab, not just the one that fixed it, or we’ll arrange Lalamove or postage.
- We check it, and fix it or tell you why it isn’t covered.
If it isn’t covered, we’ll quote you for the repair. You decide whether to go ahead, and nothing happens until you say yes.
If you posted it to us
- Covered claim: we pay the postage both ways, or the Lalamove fee if you’re in a pickup area.
- Not covered: you pay the return postage, and the outbound postage if you sent it to us. If you choose to have it repaired, we send it back with that repair.
- Pack it the way we packed it for you, and use a tracked service. We’ll send you instructions and, where we can, packaging.
The Lalamove and postage options are explained on Find us.
Your other rights
This warranty is in addition to your rights under Malaysian consumer law, including the Consumer Protection Act 1999. Nothing on this page takes those away. The full repair terms are in our Terms.